1. Do not force or argue
Stay calm. Do not force, threaten, shame, restrain, or argue with the client. A calm, respectful response protects the client’s dignity and keeps the situation from escalating.
2. Check for immediate danger
Call 911 for immediate danger or severe symptoms. Otherwise, continue with the steps below and follow the care plan and employer instructions.
3. Offer an approved alternative
When the care plan or employer allows it, you might offer to try again later, offer a choice, or use another option that is already permitted. Do not create a new care method on your own.
4. Contact the supervisor or nurse
Follow the care plan and employer policy. Report refusals that affect required care, continue, create safety concerns, or happen along with a change in the client’s condition.
5. Document objective facts
Documentation may include the care offered, the client’s words or response, approved alternatives offered, the notification time, the person contacted, and the instructions received.
What you can say
“I understand that you do not want this right now. Would you like me to ask again later?”
Important
Vrenara provides general educational information. It does not replace the care plan, employer policy, required training, a supervising nurse, a clinician, local law, or emergency services.