Frequently Asked Questions
Common questions about formats, language editions, delivery, licensing, printing, and support.
- What does Vrenara sell?
- Vrenara offers digital caregiver, family-care, communication, preparedness, management, and workforce-readiness resources. The current product listing identifies whether an item is available now, planned, digital, physical, English, Spanish, or bilingual.
- What is the difference between digital downloads and kits?
- Digital downloads are files delivered electronically after checkout. Kits are physical or planned packages that ship or are distributed through an agency pilot. A product card will clearly identify the delivery type.
- Will a physical product be shipped?
- Not for a listing identified as a digital download. No physical item will be shipped unless the listing expressly describes a physical kit or product.
- Which resources are available in Spanish?
- Availability is shown on each product card. Some resources have separate English and Spanish editions, while the Bilingual Caregiver Communication Cards contain English and Spanish together. Separate language editions are separate licensed products unless the listing expressly states otherwise.
- Are the PDFs fillable?
- Some Vrenara resources are fillable and printable; others are printable PDFs. The format is stated on the product page. For a fillable PDF, download the file and open it in a current PDF reader that supports form fields.
- How are digital products delivered?
- Gumroad sends receipt and download access to the email address used at checkout. Save the receipt and a secure backup of the file. See Digital Delivery.
- Can I share a Vrenara product with my staff, students, clients, or organization?
- Not with an individual or household license. Agencies, schools, training programs, employers, nonprofits, consultants, classes, and other groups need a written organization license. See Licensing.
- What is the refund policy?
- Digital sales are generally final once access is provided. Vrenara reviews requests made within 7 calendar days for duplicate charges, materially defective or incorrect files that cannot be corrected, or another remedy required by law. See the Refund Policy.
- Are Vrenara resources professional advice?
- No. Vrenara resources are educational and organizational tools. They do not replace emergency services, qualified professional advice, agency policies, supervisor direction, or a client-specific plan of care. See the Educational and Professional Disclaimer.
- How do I request support?
- Email hello@vrenara.com with the product name, purchase email address, Gumroad order or receipt number, and a brief description of the issue. Do not send completed forms or sensitive information.